Frequently Asked Questions
Everything you need to know about shopping with Away.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or final sale items cannot be returned.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my Away products?
To keep your items looking their best, we recommend spot cleaning with a damp cloth and mild detergent. Avoid harsh chemicals or machine washing unless specified on the care label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are your materials sustainably sourced?
We are committed to ethical manufacturing. Our products are made using high-quality, durable materials designed to last a lifetime, reducing the need for frequent replacements.